IT Support Specialist
2 days ago
We are seeking a highly skilled and motivated 1st Line IT Service Desk Technician to join our team at Bond Williams. As a key member of our IT department, you will be responsible for providing exceptional IT support and customer service to our internal staff.
Key Responsibilities:- Provide responsive and accessible IT Service Desk support for internal staff.
- Log, monitor, resolve, and record incidents and service requests using our Service Desk System.
- Deliver high-quality, consistent customer service to internal and external stakeholders.
- Support and deliver ITIL-based processes and procedures to ensure excellent service.
- Work within a team to achieve operational and strategic goals.
- Proficiency in Windows, macOS, and other operating systems.
- Understanding of network protocols, configurations, and troubleshooting.
- Experience with common Office 365 software applications.
- Ability to diagnose and repair hardware issues with PCs, laptops.
- Experience with remote support tools and techniques.
- Competitive hourly rate of £12.70 +.
- Competitive annual leave plus bank holidays, increasing with length of service.
- FREE on-site parking.
- Ongoing training and support.
- Pension Scheme.
- Immediate start available (Subject to satisfactory references).
- Both temporary and Permanent opportunities available.
If you are a motivated and experienced IT professional looking for a new challenge, please submit your CV to apply. For further information, contact Charmaine Padfield on the IT Team at Bond Williams Recruitment.
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