Marketplace Operations Lead

4 weeks ago

London, Greater London, United Kingdom Carwow Full time

ABOUT CARWOW GROUP

Carwow Group is fueled by a commitment to connecting individuals with their ideal vehicles. Our mission is to create the ultimate platform for car transitions, reaching drivers through our innovative suite of automotive brands, including Carwow, Auto Express, evo, Driving Electric, and Car Buyer.

Initially launched as a straightforward review platform, we have evolved into one of Europe's largest online car transition hubs, with over 10 million users benefiting from our services since our inception. Our growth trajectory has been impressive, with significant increases in both vehicle transactions and listings through our services.

In a strategic move, we expanded our reach by acquiring Autovia, significantly enhancing our audience and establishing one of the most prominent YouTube channels in the automotive sector, alongside a robust print and digital presence.

WHY WORK WITH US?

We are proud recipients of the Culture 100 award, recognizing us as one of the most cherished and fulfilling tech companies to be part of. Our recent funding round, led by a notable global venture capital firm, positions us to accelerate our ambitious growth plans.

As innovators, we continuously seek new opportunities and positive transformations, ensuring our collective efforts are always directed towards enhancing the automotive experience for our users.

Joining Carwow Group means advocating for drivers and the automotive sector, embracing disruption, and learning from our experiences.

ROLE OVERVIEW

The Marketplace Operations Lead is responsible for enhancing local marketplace performance and driving revenue growth by aligning overarching business strategies with local market demands and ensuring exceptional execution on a daily basis.

This role involves collaboration with senior leadership, cross-functional teams, and international counterparts to identify trends, uncover growth opportunities, and provide valuable insights that inform strategic decisions.

KEY RESPONSIBILITIES

The successful candidate will engage in a variety of analytical, operational, and strategic initiatives that are vital to Carwow's growth and success, working closely with various departments (Commercial, Product, Marketing, and Data) to optimize value in the short to mid-term.

  • Marketplace Performance: Monitor and analyze key performance indicators for the UK marketplace, respond swiftly to trends, manage the execution of essential tactical strategies, and initiate projects aimed at enhancing marketplace health.
  • Supply Chain Management: Collaborate with commercial teams to assess supply acquisition needs, analyze data to identify priority targets, and drive quality improvements in our offerings.
  • Product Merchandising: Ensure consumers have access to our most competitive deals on the Carwow platform, working with Commercial, growth marketing, and CRM teams to align on promotional strategies.
  • Market Insights: Provide market-specific insights to marketing discussions, leading analyses to identify opportunities and challenges, and proactively partnering with marketing teams to drive demand.
  • Product Collaboration: Serve as a key liaison to Global Product teams, offering local context and insights to enhance product performance.
  • Performance Analysis: Become the internal expert on the UK market, considering all factors influencing performance and strategizing appropriate responses.

QUALIFICATIONS

  • Exceptional verbal and written communication skills.
  • Proven ability to lead cross-functional strategic initiatives.
  • Experience in a marketplace business model and a keen interest in the automotive sector.
  • Strong analytical skills with a knack for problem-solving and storytelling through data.
  • Adaptability and eagerness to learn new skills quickly.
  • A creative and entrepreneurial mindset, open to experimentation and risk-taking.
  • Proactive approach to achieving results efficiently.
  • Intermediate proficiency in SQL.

BENEFITS

  • Flexible hybrid working arrangements.
  • Competitive salary to support your lifestyle.
  • Matched pension contributions for future security.
  • Share options to benefit from our collective success.
  • Comprehensive private healthcare coverage.
  • Life assurance for added peace of mind.
  • Monthly mental wellbeing coaching sessions.
  • Generous holiday package, including additional leave for significant life events.
  • Work-from-abroad opportunities.
  • Inclusive parental leave policies and childcare support.
  • Latest technology to enhance your work experience.
  • Substantial learning and development budget.
  • Regular social events to foster team connections.
  • Referral bonuses for bringing in new talent.

We value diversity and inclusion as core components of our culture. We encourage individuals from all backgrounds and experiences to apply, ensuring a fair and equitable recruitment process.

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