Retail Systems Support Specialist
3 weeks ago
Retail Systems Support Specialist
Are you familiar with product lookup codes and point-of-sale systems? If so, this position may be a great fit for you.
Copper House is seeking a detail-oriented individual with a background in hospitality to join our IT department as a Retail Systems Support Specialist. In this role, you will assist in managing product and pricing configurations for both new and existing vendors, while collaborating with various teams including Operations, Marketing, and On-Site Management. Your technical expertise will be essential in providing support to our pub teams utilizing EPOS and online ordering systems.
Key Responsibilities:
· Report directly to the IT Innovation and Project Manager, offering second-line support and coordination for EPOS and online ordering helpdesk operations.
· Facilitate product and pricing configurations for both current and new suppliers across procurement and EPOS platforms.
· Engage regularly with Operations, Marketing, and On-Site Management teams to align priorities and streamline workflows.
· Collaborate with the EPOS Manager to analyze ticket trends and assist in resolving issues in accordance with established service level agreements.
· Develop and maintain documentation for online ordering processes, ensuring ongoing enhancements in operational procedures.
· Provide regular updates on project statuses to key stakeholders through meetings, presentations, and reports.
· Assist in the investigation of relevant incidents and manage vendor support escalations.
· Offer backup support for EPOS and online ordering helpdesk functions during periods of absence.
· Perform additional duties as required, in line with the role.
Required Skills:
· Strong understanding of operational requirements within the hospitality sector.
· Ability to coordinate effectively with both internal and external teams.
· Creative and pragmatic problem-solving skills.
· Excellent organizational and time management abilities.
· Proficient written and verbal communication skills.
· Experience in technical research and evaluation.
· Strong interpersonal skills for managing internal stakeholders.
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