Logistics and Service Director
4 weeks ago
Based in Wakefield, this exciting opportunity offers a salary up to £45k + car allowance and an excellent benefits package.
About the Role:We are seeking a Logistics & Service Manager to join our team, working for a leading business specializing in the hire of modular/portable buildings and associated products. This role could suit candidates from a Logistics/Installation/Service Manager background, such as Regional Facilities Manager, Regional Installation & Service Manager, or Regional Logistics Manager.
Key Responsibilities:- Lead and develop the Customer Service, Project Support, and Maintenance teams with clear objectives.
- Oversee training, performance management, and team cohesion.
- Manage overtime, holidays, absences, and hotel bookings for traveling service staff.
- Ensure safety compliance on-site with correct RAMS and prioritize internal resources over third-party use.
- Oversee financial processes for accurate invoicing and act as a key integrator with stakeholders.
- Address customer issues escalated by service teams, manage order placement, and analyze feedback for improvements.
- Oversee the email case management tool and KPIs, ensuring best practices and collaboration.
- Manage new customer requirements.
- Produce relevant reports, manage damage invoicing, resolve customer and supplier issues, and complete month-end reconciliation.
- Conduct root cause analysis and implement process improvements for productivity.
- Work with cross-functional teams to improve processes and systems continuously.
- Previous experience in a similar role, such as Regional Installation & Service Manager, Regional Facilities Manager, or Customer Delivery Manager.
- People management, leading objective setting, maintaining training records, and fostering a positive work culture.
- Analytical skills for data interpretation to assist process improvements.
- Ability to evaluate situations, identify problems, and find effective solutions.
- Customer Service Management
- SMSTS
Smartsearch Recruitment takes your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications, and Smartsearch or the company may contact you by email, telephone, or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.
Key words: Regional Service Manager, Regional Facilities Manager, Regional Logistics Manager, Installations Manager, Customer Delivery Manager
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