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Fairmont St. Andrews General Manager

2 months ago

Saint Andrews, Fife, United Kingdom Accor Full time
Job Title: Fairmont St. Andrews General Manager

As a seasoned General Manager at Fairmont St. Andrews, you will be responsible for leading a team of professionals in delivering exceptional guest experiences and driving business growth. Your expertise in luxury hotel operations, combined with your strategic thinking and leadership skills, will be essential in achieving our goals.

Key Responsibilities:
  • Lead by Example: Demonstrate a strong commitment to delivering exceptional guest experiences and maintaining high service standards.
  • Strategic Planning: Develop and implement strategies to drive business growth, improve operational efficiency, and enhance guest satisfaction.
  • Team Leadership: Foster a positive and inclusive work environment, empowering colleagues to contribute their best and build strong relationships based on trust and respect.
  • Financial Management: Oversee financial performance, control costs, and execute marketing and operational activities that produce results meeting or exceeding the hotel's business plan.
  • Guest Satisfaction: Ensure exceptional guest experiences by understanding guest needs, exceeding expectations, and maintaining high service standards throughout the hotel.
Requirements:
  • 5+ years of experience in luxury hotel General Manager position, preferably with a focus on Resort & Golf operations.
  • Strong educational background with professional qualifications and a continuous learning mindset.
  • Fluent in English.
  • Good understanding of the local market.
  • Experience in managing owner relations.
  • Demonstrated leadership, organizational, and interpersonal skills.
  • Strategic thinker with excellent communication and presentation skills.
  • Bottom-line oriented with a focus on quality guest service and team-building.
  • Creative and innovative mindset.
  • Ability to collaborate and work in a fast-paced environment.
  • Excellent sense of prioritization and time management.
  • Professional demeanor and strategic orientation.
  • Highly organized with an entrepreneurial spirit.
  • Engaging, friendly, and charismatic with a natural ability to connect with guests.
  • Passionate about creating memorable experiences and turning moments into memories.