Lead Technical Support Engineer
3 weeks ago
Senior Support Engineer
Location: Remote
Salary: Up to £42,000 depending on experience
Contract Type: Permanent
Omega Resource Group is seeking a dedicated Senior Support Engineer to provide comprehensive technical assistance to both remote and onsite clients. This role emphasizes the importance of fostering strong relationships with customers while delivering exceptional service and support.
Key Responsibilities of the Senior Support Engineer
- Offer guidance and support to junior engineers, serving as an escalation point for complex customer issues.
- Collaborate with Project Managers to oversee 3rd line infrastructure initiatives, ensuring timely and budget-compliant project delivery.
- Engage with clients to grasp their organizational strategies, working alongside Technical and Solutions Architects to devise tailored IT solutions.
- Manage incoming support requests via phone, tickets, and emails, ensuring accurate logging and efficient resolution of issues.
- Execute scheduled minor projects within agreed customer timelines.
- Assist the Technology Management Team in effective task distribution and scheduling.
- Support the management of the support team and its responsibilities, stepping in as needed.
Qualifications & Requirements for the Senior Support Engineer
- Proven experience in a Managed Service Provider or similar IT support environment across various technical domains.
- Experience in managing IT infrastructure projects, including planning, installation, and documentation.
- Strong professional communication skills, both written and verbal.
- A minimum of one formal IT certification (e.g., Microsoft Certified Solutions Associate, Cisco Certified Network Associate).
- Solid understanding of key networking components, including operating systems, basic configuration, and maintenance of switches, routers, and firewalls.
- Experience in backup configuration and maintenance.
- Hands-on experience with the installation, modification, maintenance, and repair of IT hardware and software.
- Proficiency in troubleshooting within Microsoft environments.
- Valid UK driving license.
What We Offer
- Salary Exchange Pension Scheme.
- Healthcare Cash Plan covering dental, optical, physiotherapy, and prescription costs.
- Life Insurance equivalent to four times the annual salary.
- Access to a 24/7 GP helpline and online consultations.
- Discounts from thousands of retailers through our PERKS program, including gym memberships, shopping, cinema tickets, and dining discounts.
- Personal accident coverage.
- Enhanced maternity and paternity benefits.
- Long Service Awards.
- Cycle to Work Scheme.
- Optional critical illness cover for you and your partner.
For further information about this position, please reach out to our recruitment team.
Omega Resource Group specializes in employment opportunities across various sectors, including Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction, and Manufacturing.
Individuals currently working as 3rd line service desk engineers, 2nd line service desk engineers, infrastructure project engineers, or IT support engineers may find this position suitable.
For additional opportunities within your field, please visit our website.
Omega is an employment business focused on providing opportunities across Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables, and Technology sectors.
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