Optimisation Specialist

1 week ago

Epsom, Surrey, United Kingdom TLP Consultancy Ltd Full time
About the Role

We are seeking a highly skilled Optimisation Specialist to join our team at TLP Consultancy Ltd. As an Optimisation Specialist, you will play a key role in supporting the delivery of Connected Services projects, data and insights, from research and piloting to refinement and rollout of the Pan-European Connected strategy in the UK.

Key Responsibilities
  • National Marketing and Sales Centre User Acceptance Testing: Ensure all new Connected Services in the App are robustly tested and working to deliver an excellent customer experience before launching services to the market.
  • Data Analysis and Reporting: Monitor, report and make recommendations based on data, analytics and insights to measure performance and provide customer insight to support future phases of Connected Services.
  • Reporting and Communication: Provide regular and ad-hoc reporting to senior management and operational teams on Connected Services (e.g. activation rates, pilot results).
  • Data Access and Support: Support with data access requests from across the business.
  • Operating Standards Coordination: Support with coordination of Operating Standards results, reviewing appeals and responding in a timely manner.
  • Content Management: Development of Source information hub content management to support Network with all Connected Services topics.
  • Stakeholder Management: Key point of contact for the Network and Customer & Network Support teams to support with all Connected Services topics.
  • Training and Development: Review and maintain up-to-date training around Connected Services; develop new assets in partnership with our Training department.
Requirements
  • Strong Customer Focus: A customer-centric approach with a strong understanding of customer needs and expectations.
  • Analytical Mindset: A curious and analytical mindset with the ability to collect and analyze data to inform business decisions.
  • Project Management Skills: Experience with managing multiple projects with different timelines and confident in communicating with both internal and external stakeholders.
  • Technical Skills: Strong Excel skills, proficiency in PowerPoint, and familiarity with and Power BI.
About Us

TLP Consultancy Ltd is a leading global automotive company that values and rewards hard work and accomplishments. We offer a generous benefits package, including a performance-related bonus, pension, access to our car scheme, birthday voucher, workplace nursery benefit, cycle scheme, discounted onsite gym membership, and subsidised café and canteen.

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