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Project Management Professional
2 months ago
TLP Consultancy Ltd is seeking a highly skilled Optimisation Specialist to join our team. As an Optimisation Specialist, you will play a key role in supporting the delivery of Connected Services projects, data and insights, from research and piloting to refinement and rollout of the Pan-European Connected strategy in the UK.
Key Responsibilities- National Marketing and Sales Centre User Acceptance Testing: Ensure all new Connected Services in the App are robustly tested and working to deliver an excellent customer experience before launching services to the market.
- Data Analysis and Reporting: Monitor, report and make recommendations based on data, analytics and insights to measure performance and provide customer insight to support future phases of Connected Services.
- Regular Reporting: Provide regular and ad-hoc reporting to senior management and operational teams on Connected Services (e.g. activation rates, pilot results).
- Data Access Requests: Support with data access requests from across the business.
- Operating Standards Coordination: Support with coordination of Operating Standards results, reviewing appeals and responding in a timely manner.
- Source Information Hub Content Management: Development of Source information hub content management to support Network with all Connected Services topics.
- Key Point of Contact: Key point of contact for the Network and Customer & Network Support teams to support with all Connected Services topics.
- Training Development: Review and maintain up-to-date training around Connected Services; develop new assets in partnership with our Training department.
- Strong Customer Focus: A strong customer focus and a curious, analytical mindset are essential for this role.
- Project Management Skills: Skilled at managing multiple projects with different timelines and confident in communicating with both internal and external stakeholders.
- Go-to-Market Strategies: Experience with 'go-to-market' strategies is essential.
- Technical Skills: Strong Excel skills, and proficiency in PowerPoint. Familiarity with and Power BI is an added advantage.
TLP Consultancy Ltd is a leading global automotive company that values and rewards hard work and accomplishments. We offer a generous benefits package, including a Performance related bonus, Pension, access to our car scheme, Birthday voucher, Workplace Nursery Benefit & Cycle Scheme, discounted onsite gym membership, subsidised Café and Canteen, and 25 days holiday + all bank holidays.
