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Digital Transformation Specialist

2 months ago

Epsom, Surrey, United Kingdom TLP Consultancy Full time
Job Description

**Optimisation Specialist - Connected Car**

We are seeking a highly skilled Optimisation Specialist to join our team at TLP Consultancy. As a key member of our Connected Car project, you will be responsible for delivering high-quality results and driving business growth.

Key Responsibilities:

  • **National Marketing and Sales Centre User Acceptance Testing**: Ensure all new Connected Services in the App are robustly tested and working to deliver an excellent customer experience before launching services to the market.
  • **Data Analysis and Insights**: Monitor, report, and make recommendations based on data, analytics, and insights to measure performance and provide customer insight to support future phases of Connected Services.
  • **Reporting and Communication**: Provide regular and ad-hoc reporting to senior management and operational teams on Connected Services (e.g., activation rates, pilot results).
  • **Data Access and Coordination**: Support with data access requests from across the business and coordinate Operating Standards results, reviewing appeals and responding in a timely manner.
  • **Content Management**: Develop and maintain up-to-date training around Connected Services; develop new assets in partnership with our Training department.
  • **Stakeholder Management**: Serve as the key point of contact for the Network and Customer & Network Support teams to support with all Connected Services topics.

Requirements:

  • Strong customer focus and a curious, analytical mindset.
  • Skilled at managing multiple projects with different timelines and confident in communicating with both internal and external stakeholders.
  • Experience with 'go-to-market' strategies is essential.
  • Innovative approach, strong Excel skills, and proficiency in PowerPoint.
  • Familiarity with Power BI is an added advantage.

We are looking for a candidate who is passionate about digital innovation and emerging technologies. If you have a proven track record in project and product management, we encourage you to apply.