Front Office Operations Manager
3 weeks ago
Position Summary
We are seeking a dedicated and personable individual to become a vital part of our Hospitality Services team. In this role, you will be instrumental in ensuring that our guests enjoy a remarkable experience from their arrival to their departure.
- Full-time role: 40 hours per week, with adaptable shifts that include both daytime and evening hours, as well as weekends
- Oversee Duty Management shifts, guaranteeing exceptional guest care and engagement
- Manage staffing levels across various departments to deliver outstanding service
- Ensure all areas of the hotel and spa maintain a high standard of cleanliness and presentation
- Conduct daily briefings with department leaders to discuss operational matters
- Support departments during busy periods to maintain service excellence
- Welcome arriving guests and accommodate special requests
- Collaborate with multiple departments to ensure seamless operations
- Address guest complaints swiftly and ensure their satisfaction
- Adhere to health, fire safety, and operational protocols
- Facilitate a smooth transition to the next Duty Manager
- Serve as Host Manager during peak times to ensure efficient guest reception
Qualifications
- Present a polished personal appearance
- Strong communication skills in person, via phone, and in writing
- Friendly and welcoming attitude
- Eager to assist guests with their needs
- Capable of leading and directing staff during shifts
- Highly organized with a keen eye for detail
- Previous experience in hotel management operations
Compensation and Benefits
Salary: £29,000 annually plus service charge
- Additional year-end service charge bonus
- 4 weeks of annual leave, increasing to 5 with service length
- 8 Bank holidays
- Complimentary parking
- Employee uniform provided
Enjoy a range of additional perks, including discounted hotel accommodations, reduced rates on spa services, dining discounts, and benefits on retail products. You will also have the opportunity to participate in the staff recruitment program and unlock further benefits as you celebrate your work milestones.
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