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Doncaster, Doncaster, United Kingdom YMCA Doncaster Full time{"title": "Housing Support Worker", "content": "About the RoleWe are seeking a reliable and flexible individual to join our team as a Housing Support Worker. As a key member of our team, you will be responsible for providing a safe and supportive environment for vulnerable young people.Key ResponsibilitiesTo provide a visible presence on site, ensuring the...
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Housing Administrator
2 months ago
Key Responsibilities:
* Administer supported accommodation rent collection records in accordance with YMCA Doncaster's policy.
* Administer all applications for accommodation, including addressing incomplete applications, obtaining references and risk information from external professionals, and scheduling interviews.
* Meet clients and applicants as necessary to discuss issues relating to applications, arrears, payment plans, and similar landlord matters.
* Issue warnings relating to payments and other landlord matters in accordance with procedures.
* Maintain awareness of individual clients' benefit claims, due dates, and sanctions.
* Share information about allocations and/or throughput with the local authority and specified others as required.
* Ensure that personal information is shared with applicants, clients, and third parties only in accordance with the association's data protection arrangements.
* Ensure compliance through record audits and deal with designated matters arising from audits, including correction and instruction of staff at various levels.
* Accurately collect and produce data relating to a range of performance indicators.
* Provide regular financial and other reports as required.
* Manage bookings for the Accommodation Manager's client assessment meetings as required.
* Contribute to drawing together evidence relating to quality systems.
* Develop and maintain appropriately professional relationships with members, users, and with other staff, and maintain absolute confidentiality at all times.
* Represent senior staff and the Association positively in all relationships, both internal and external.
* Work within the policies and procedures of YMCA Doncaster and contribute to their development.
Person Specification:
* Experience of managing a varied workload effectively and efficiently without close line-management, including experience of working to a daily, weekly, and monthly routine with scope for interruptions where necessary.
* A business-like focus, prioritizing maximizing occupancy and rent collection.
* Strong attention to detail and high levels of accuracy when inputting data and creating reports.
* Able to be assertive and tenacious, and to use that ability on a daily basis.
* Comfortable working with financial records, transactions, and calculations.
* Able to use Microsoft Word and Excel to a high standard.
* Able to work within organizational procedures.
* Effective verbal and written communication skills, including the ability to communicate well with colleagues, as well as customers or clients with complex needs and/or challenging behaviors.
* Experience of maintaining confidentiality and appropriate relationships, and a clear understanding of the importance of those.
* Able to work to the Vision and Values of YMCA Doncaster.
* Able to represent the Association positively, professionally, and with credibility.
If you are a motivated and organized individual with a passion for delivering excellent customer service, we encourage you to apply for this exciting opportunity.
Please note that this is an on-site position, based in our Wood Street accommodation project, and is not currently available for remote/home working due to the nature of the work.
We look forward to receiving your application.
