Hotel Operations Manager
4 weeks ago
Job Title: Hotel Operations Manager
About the Role:
We are seeking an experienced Hotel Operations Manager to join our team at Eden Hotel Collection. As a key member of our management team, you will be responsible for ensuring the smooth operation of our hotel, providing exceptional guest service, and leading a team of dedicated professionals.
Key Responsibilities:
- Manage the day-to-day operations of the hotel, including front-of-house and back-of-house functions.
- Lead a team of hotel staff, providing guidance, support, and development opportunities.
- Ensure exceptional guest service, exceeding expectations and delivering a 4-red-star guest experience.
- Identify and maximize sales opportunities, working closely with the sales team to drive revenue growth.
- Develop and implement strategies to improve hotel performance, including quality, safety, and sustainability initiatives.
- Collaborate with the General Manager to develop and implement business plans, ensuring alignment with company objectives.
- Manage budgets, forecasts, and financial reports, ensuring accurate and timely reporting.
- Ensure compliance with company policies, procedures, and regulatory requirements.
Requirements:
- Proven experience in hotel operations management, preferably in a 4-red-star or luxury hotel environment.
- Excellent leadership and communication skills, with the ability to motivate and inspire a team.
- Strong analytical and problem-solving skills, with the ability to make informed decisions.
- Financial acumen, with experience in budgeting, forecasting, and financial reporting.
- Ability to work in a fast-paced environment, with a focus on delivering exceptional guest service.
- Strong knowledge of hospitality industry trends, with a focus on sustainability and quality.
What We Offer:
- A competitive salary and benefits package, including enhanced annual leave and service charge.
- Opportunities for career development and growth, with a focus on leadership and management skills.
- A collaborative and supportive work environment, with a focus on teamwork and employee well-being.
- Access to our wellbeing centre, with Hello Fresh recipes, fitness videos, and money management tools.
- Discounts and cashback across 800 high street and food retailers, gyms, days out, restaurants/takeaways, and utilities.
- Support via our wellbeing strategy, based on money, mind, body, and heart, with a focus on employee well-being and development.
Why Join Us:
Eden Hotel Collection is a passionate advocate of providing equitable workplaces, seeking to recruit, develop, and retain talented individuals from diverse backgrounds, perspectives, and skills. We are committed to providing a great place to work, with a focus on employee well-being, development, and satisfaction.
INDMP
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