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Administrative Support Specialist
3 months ago
Position Overview
We are currently seeking a dedicated part-time (24 hours per week) Administrative Support Specialist to become a vital member of our welcoming and energetic team. This role serves as an excellent entry point into an administrative career within the healthcare sector, as comprehensive training, mentorship, and coaching will be provided to the successful candidate.
The ideal candidate will thrive in a fast-paced environment, demonstrating confidence and efficiency while maintaining a courteous, professional, and empathetic demeanor at all times.
As the initial point of contact for patients and visitors, you will play a crucial role in delivering high-quality service within our organization.
If you possess enthusiasm, motivation, and a readiness to embrace new challenges, you may be the perfect fit for our team. Flexibility in managing interruptions and exceptional communication skills are essential. You will be expected to engage with patients, caregivers, medical personnel, and other service users in a friendly and efficient manner, both in person and over the phone.
Experience in public interaction is essential. You should be a collaborative team player with outstanding interpersonal and organizational abilities. The capacity to work independently while maintaining high standards and possessing strong IT skills is also required.
Key Responsibilities
- Prepare for all appointments and admissions to ensure a seamless experience for patients.
- Provide a warm and welcoming reception service to individuals attending for care.
- Maintain accurate and organized case notes and related documents.
- Track medical records using the electronic patient administration system.
- Foster positive relationships with patients and staff while upholding confidentiality and adhering to information governance policies.
- Distribute departmental correspondence promptly and efficiently.
- Perform general office duties, including photocopying and preparing informational packs.
- Respond to internal and external inquiries in a timely manner, ensuring accurate message delivery.
- Ensure the accuracy and completeness of all electronic records in accordance with established policies and procedures.
About Our Organization
Thank you for considering this opportunity.
Our organization is recognized nationally for its excellence in healthcare delivery. We take pride in our dedicated workforce and our commitment to providing outstanding care.
Our facilities have received high ratings from regulatory bodies, reflecting our commitment to quality and patient satisfaction.
We believe that happy employees provide better care. Our teams operate in a supportive and inclusive environment that promotes well-being and offers opportunities for professional growth.
Our core values of learning, compassion, and a person-centered approach are fundamental to our mission. We invite you to explore the possibility of joining our team.
Job Requirements
Knowledge and Skills
Essential
- Proficiency in computer applications, including Microsoft Office Suite (Excel and Word).
Desirable
- Familiarity with healthcare IT systems and general knowledge of the healthcare sector.
Qualifications
Essential
- A good general education, including GCSE English at grade C or above.
Experience
Essential
- Previous clerical experience.
- Experience in customer service.
Contractual Requirements
Essential
- Regular attendance and a willingness to work flexible hours as needed.
