Customer Service Representative

2 weeks ago


Poole, Poole, United Kingdom Currys Full time
Customer Service Specialist Role Overview

As a Customer Service Specialist in our Business Contact Centre team, you will play a vital role in delivering exceptional service to our partners, business customers, and store business hubs. Your primary responsibility will be to provide expert support on customer service queries, including refunds, credit queries, network tariffs, returns, and handset exchanges.


• Handle inbound calls, emails, and social media queries in a professional, polite, accurate, and efficient manner.

• Provide solutions to best support the customer in line with their needs, while keeping in mind our financial objectives and maintaining world-class service standards.

• Establish rapport and build relationships with customers, ensuring data safety and compliance with procedures.

• Complete all queries raised relating to customer service accurately and within SLAs, ensuring world-class service is maintained throughout.


You will need:


• Excellent customer service skills with a confident, friendly approach.

• Great verbal and written communication skills with a confident, friendly approach.

• Strong attention to detail and accuracy.

• Resilient, organised, and able to work in a fast-paced environment.

• Able to prioritise workload across several work streams.

• IT skills to be able to use Microsoft Office and our in-house IT systems.


We offer a range of benefits designed to work for you, including a competitive bonus scheme, product discounts across the latest tech, and a range of wellbeing initiatives.


At Currys, we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application, please email us and we'll do our best to help.



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