Customer Service Representative

2 weeks ago


Wakefield, United Kingdom Diverse Talent Solutions Ltd Full time

Customer Service Executive
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We are seeking an experienced Customer Service Executive to join our team at Diverse Talent Solutions Ltd. This is a fantastic opportunity for someone who is motivated and ambitious and looking to build a career in the customer service industry.

About the Role
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* Provide exceptional customer service to key accounts via phone, email, and face-to-face interactions
* Work closely with internal stakeholders to resolve customer complaints and queries
* Manage customer relationships and build strong partnerships
* Meet and exceed customer KPIs on performance and resolutions

Responsibilities
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* Respond to customer inquiries, orders, and queries in a timely and professional manner
* Collaborate with internal teams to provide solutions and resolve customer issues
* Maintain accurate records of customer interactions and resolutions
* Communicate effectively with customers and internal stakeholders via various channels

Requirements
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* Strong communication and interpersonal skills
* Previous experience in customer service or key account management
* Ability to work in a fast-paced environment and meet deadlines
* Strong problem-solving and analytical skills
* Proficiency in IT systems and software

What We Offer
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* Competitive salary and annual pay reviews
* Annual individual performance-related bonus (up to 10% of salary)
* Pension scheme and excellent working environment
* Genuine career progression opportunities

Working Hours
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* 4 on 4 off schedule



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