Fragrance Expert

7 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom L'Oreal Full time

About the Role

We are seeking a highly skilled and passionate Fragrance Expert to join our team at L'Oréal. As a Fragrance Expert, you will be responsible for providing exceptional customer service and driving sales of our luxury fragrances.

Key Responsibilities

  • Master Category Knowledge
    • Develop and maintain in-depth knowledge of all fragrance products, including their features, benefits, and selling points.
    • Stay up-to-date with the latest fragrance trends and market developments.
    • Provide expert advice and guidance to customers on fragrance selection and pairing.
  • Execute Business & Operations
    • Manage and maintain accurate records of sales, inventory, and customer interactions.
    • Monitor and analyze sales data to identify trends and opportunities for growth.
    • Develop and implement effective strategies to drive sales and increase customer engagement.
  • Drive Selling Process/Techniques
    • Develop and maintain strong relationships with customers to build trust and loyalty.
    • Provide personalized product recommendations and demonstrations to enhance the customer experience.
    • Utilize effective communication and presentation skills to engage customers and drive sales.
  • Foster Service Attitude
    • Provide exceptional customer service and support to ensure customer satisfaction.
    • Maintain a clean and organized work environment to ensure a positive customer experience.
    • Stay up-to-date with company policies and procedures to ensure compliance.
  • Leadership
    • Collaborate with colleagues to achieve team goals and objectives.
    • Provide guidance and support to colleagues to ensure success.
    • Stay up-to-date with industry trends and developments to ensure the team remains competitive.

About L'Oréal

L'Oréal is committed to creating a diverse, equitable, and inclusive environment where everyone is welcome and valued. We believe that our differences are what make us strong and that our unique perspectives and experiences are essential to our success.


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