IT Support Specialist

1 day ago


Basildon, Essex, United Kingdom Bench IT Full time
Job Title: 1st and 2nd Line IT Support Engineer

We are seeking a highly motivated and enthusiastic IT Support Engineer to join our team at Bench IT. As a key member of our service desk, you will be responsible for providing exceptional technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities:
  • Provide first and second-line technical support to clients via phone, email, and remote desktop
  • Troubleshoot and resolve IT issues, including hardware, software, and network problems
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain knowledge of new technologies and systems
  • Participate in on-call rotations to provide 24/7 support
Requirements:
  • At least 2 years of experience in a 2nd-line IT Support role
  • Excellent customer service and communication skills
  • Strong technical skills, including Microsoft Windows 10, Microsoft Office, and Microsoft 365
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Willingness to learn and develop new skills
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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