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Senior Customer Care Advisor for Fraud Issues
3 months ago
Position Overview
JOB TITLE: Senior Fraud Customer Service Advisor
SALARY: £26,990
LOCATION: Newport
HOURS: Full time
WORKING PATTERN: Flexible Mixed:
Start times between 7am and 3pm and end times between 3pm and 11pm Maximum of 5 out of 7 days (based on a Monday-Sunday week) Maximum of 25% weekend days over a 4 week periodAbout the Role
Are you interested in joining a team that truly impacts customers' lives?
We are seeking compassionate individuals to become part of our contact center teams, providing support to customers from our Halifax, Bank of Scotland, and Lloyds Bank brands.
Imagine the concerns a customer faces when they reach out regarding unfamiliar transactions. You will receive training to address these issues effectively, helping to prevent financial crime and make a significant impact...
Your role will involve handling inbound customer inquiries and striving to assist the individual on the other end of the line (we also engage through social media, web chat, and remote video consultations).
You will take the time to understand their needs, and if you are unsure of an answer, you will have access to numerous colleagues who can provide assistance, allowing you to grow and improve continuously...
About Us
Like the modern society we serve, we are evolving. We are investing significantly in our workforce, data, and technology to transform how we meet the ever-changing needs of our 26 million customers. We are growing with purpose. Join us on our journey and experience growth alongside us...
What You Will Need
No prior experience in financial services is necessary...
We will provide comprehensive training on our products and services through a detailed 6-week program, and when you are ready, additional training to assist victims of fraud.
Most importantly, you should be a people-oriented individual - collaborating with your team to deliver a vital service to millions of customers.
You should be able to empathize with customers, demonstrating a commitment to resolving their issues.
You will need to show dedication to fulfilling your commitments and going the extra mile for your customers.
Working with Us
Our goal is to ensure inclusivity every day, building an organization that reflects modern society and celebrates diversity in all its forms.
We want our employees to feel a sense of belonging and to be their best selves, regardless of background, identity, or culture.
We were among the first major organizations to set diversity goals in senior roles, establish a menopause health package, and initiate a dedicated Working with Cancer program.
This is why we particularly encourage applications from underrepresented groups.
We are committed to being disability confident. If you require reasonable adjustments to our recruitment processes, please inform us.
Benefits Package
A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits adaptable to your lifestyle, such as discounted shopping 22 days' holiday, in addition to bank holidays A variety of wellbeing initiatives and generous parental leave policiesInterested in doing meaningful work that is engaging and impacts millions of people?
Join our journey.
About Our Tredegar Park Site
With a strong record of developing our colleagues, this innovative site boasts award-winning teams and leadership to help advance your career - including access to apprenticeship schemes. We also strive to make the workday enjoyable with the following amenities:
An extensive canteen Free on-site car parking Breakout areas equipped with TVs Prayer & Quiet reflection rooms Kitchenette areas on each floor with fridges & microwaves On-site shower & changing facilities Electric vehicle charging points Excellent travel networks Complimentary hot and cold beverages and a variety of vending machines Abundant green spaces and woodland walks around the siteAt Lloyds Banking Group, we are driven by a clear purpose: to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses, and communities. With us, you will play a vital role in shaping the future of financial services, while the scale and reach of our Group will provide you with numerous opportunities to learn, grow, and develop.
We prioritize your data security. Therefore, we will only request confidential or sensitive information once you have formally been invited to an interview or accepted a verbal offer to join us, at which point we conduct background checks. We will always clarify what we need and why, with any requests coming from a trusted Lloyds Banking Group representative.
We are committed to fostering a values-led culture and building a workforce that reflects the diversity of the customers and communities we serve. Together, we are creating a truly inclusive workplace where all our colleagues have the opportunity to make a real difference.
