Service Advisor

4 weeks ago


Newport, Newport, United Kingdom Sytner Group Full time

About the Role

We are seeking a highly motivated Service Advisor to provide exceptional customer care and serve as the vital link between our customers and the workshop at Sytner BMW Newport.

As a Service Advisor, you will inform and consult with customers on vehicle servicing, keeping them up-to-date at every stage while addressing any questions or queries they may have.

You will also liaise with technicians and workshop control to ensure vehicles are ready on time and provide expert advice on our products and services to customers.

This is a challenging role where customer care always comes first, requiring you to build genuine rapport with customers, identify their needs, and provide tailored solutions.

Sytner Service Advisors work flexible patterns, including weekends, to deliver the highest possible levels of service to our customers.

About You

We welcome applications from individuals with a willingness to learn and progress, as training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by BMW.

Ideally, you will have excellent organisational and administrative skills, good attention to detail, and a strong customer service background to deliver high levels of customer satisfaction in a busy and demanding environment.

Working knowledge of Kerridge would be advantageous but not essential.

Why Sytner?

Sytner Group offers an industry-leading benefits package, including enhanced holiday entitlement, industry-leading maternity, paternity, and adoption pay, career development opportunities, and recognition of long service.

We are passionate about continuous improvement and creating an environment where everyone feels valued, appreciated, and able to reach their full potential.

At Sytner, our values and the way we behave are important to us, and we strive to create an equitable environment where everyone can thrive and achieve their full potential.


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