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Retail Account Manager

3 months ago

London, Greater London, United Kingdom Reward Full time
Position Overview

As a key player in our organization, you will take on a diverse range of responsibilities tailored for retail clients, ensuring a retail-centric approach while collaborating with various departments within Reward, including Data and Insight, as well as Product Management.

Core Responsibilities
  1. Client Relationship Development
    • Foster robust relationships with leading brands, promoting our innovative product: Card Linked Offers (CLO).
    • Manage a select portfolio of key accounts, addressing their unique needs while collaborating with your Partnership Lead on major accounts.
    • Act as the main liaison for assigned clients, nurturing and sustaining strong, long-term partnerships.
    • Comprehend client objectives, requirements, and challenges to deliver customized solutions and support.
  2. Onboarding and Implementation
    • Oversee the onboarding process for new clients, ensuring a seamless transition and effective implementation of our products and services.
  3. Strategic Planning and Development
    • Formulate and execute strategic account plans aimed at fulfilling client objectives and driving business expansion.
    • Spot opportunities for upselling and cross-selling additional products and services to current clients.
  4. Performance Analysis and Reporting
    • Evaluate and analyze account performance, providing consistent reports on progress, challenges, and opportunities.
    • Conduct regular client reviews to ensure satisfaction and address any concerns.
  5. Contract Oversight
    • Handle contract renewals and negotiations, ensuring compliance with all terms and keeping clients informed of any modifications.
    • Maintain up-to-date contracts that accurately reflect the agreements made with clients.
  6. Issue Resolution
    • Swiftly address and resolve any client issues or complaints.
    • Proactively identify potential challenges and implement preventative solutions.
  7. Market Insight and Industry Awareness
    • Stay updated on industry trends, market dynamics, and competitive landscape to provide clients with relevant insights and guidance.
    • Possess a comprehensive understanding of advertising, loyalty programs, performance marketing, and the digital media landscape.
  8. Cross-Departmental Support
    • Assist with essential tasks such as managing customer inquiries and forecasting for the broader team.
    • Execute recurring responsibilities like weekly reporting and quarterly insights for a diverse range of retail clients.
Required Skills and Qualifications
  • Proven client-facing experience with a track record of surpassing lead targets.
  • Exceptional communication skills, both verbal and written.
  • Demonstrated creative problem-solving abilities and strong analytical skills.
  • Aspirations for career advancement within a sales organization.
  • Familiarity with CRM software.
  • Solid grasp of advertising, loyalty, performance marketing, and digital media.
  • Self-motivated, innovative, and adept at identifying opportunities.
  • Persuasive and influential communicator; quick-thinking and self-assured.
  • Excellent organizational and time management skills.
  • Strong business acumen with the ability to adhere to budgets.
  • Collaborative team player.
  • Passionate about the digital marketing sector.
  • Trustworthy and sociable.
  • Fluent in English, both written and spoken.
Employee Benefits
  • Annual Leave: 25 days plus bank holidays.
  • Company holiday: 3 additional days off between Christmas and New Year.
  • Flexible working arrangements with a hybrid model.
  • Pension plan with matched contributions.
  • Employee share scheme.
  • Comprehensive family-friendly benefits.
  • Private healthcare coverage.
  • Income protection and critical illness cover.
  • Life and dental insurance.
  • Access to employee wellbeing resources and discounts.
  • Employee referral program.
  • Salary sacrifice options including cycle to work and electric car schemes.
  • Opportunities for volunteering.
  • Company-sponsored events and team socials.

Our mission is to lead in customer engagement, enabling brands to cultivate future customers by enhancing everyday spending experiences and maximizing every interaction.