Team Leader
4 hours ago
About the Role
We are seeking a highly motivated and customer-focused Team Leader to join our successful Card Factory family. As a Team Leader, you will play a key part in driving the success of our stores, supporting the Store Manager in achieving commercial growth, and developing a team culture that puts the customer at the heart of everything we do.
Key Responsibilities
- Support the Store Manager in achieving commercial growth and developing a team culture that prioritizes customer experience.
- Lead the store team in the absence of the Store Manager, ensuring great standards and exceptional service are delivered every day.
- Review store performance data and provide insights to inform business decisions.
- Develop and implement strategies to drive sales growth and improve customer satisfaction.
- Collaborate with the Store Manager to identify areas for improvement and implement changes to enhance store performance.
About Us
Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts, with over one thousand stores across the UK and Ireland. We are committed to delivering exceptional customer experiences and are passionate about celebrating our customers' life moments.
What We Offer
- 25% Card Factory colleague discount in-store and online.
- Save As You Earn scheme.
- Financial Wellbeing Support, including Financial Education Tools and Salary Advance.
- Seasonal incentive schemes.
- Retail Management Apprenticeship Programmes with local providers.
- Discounted mobile phone contracts.
- Discounts across 100's of UK retailers.
- Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing.
- Enhanced Family leave.
Requirements
- You will be passionate about celebrating our customers' life moments.
- You will be customer-centric with a passion for driving excellent service.
- You will be able to demonstrate good leadership skills.
- You will have a positive forward-thinking approach.
- You will be comfortable reviewing store performance data.
- You will be commercially minded.
- You will be an engaging and enthusiastic team player.
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