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Team Leader

2 months ago

Norwich, Norfolk, United Kingdom WH Smith Retail Holdings Limited Full time

About the Role:

We are seeking a highly motivated and experienced Team Leader to join our team at WH Smith Retail Holdings Limited. As a Team Leader, you will be responsible for leading and inspiring your team to provide exceptional customer service and create a working environment that helps our colleagues to develop and achieve.

Key Responsibilities:

  • Lead and motivate your team to deliver exceptional customer service and drive sales and commerciality.
  • Create a culture of learning, support and recognition, spotting opportunities for development of personal skills, product knowledge and self-awareness.
  • Keep teams up to date on store business performance and challenge what can be done to improve.
  • Ensure both colleagues and customer facilities are of a good standard, and that we are operating safely and legally.

Requirements:

  • A passion for delivering exceptional customer service and a pride in making every customer experience special.
  • Current Team Leader / Barista (or equivalent) in a fast-paced hospitality retailer or similar environment.
  • Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
  • Proven people development experience, focused on fostering a supportive, productive, efficient and inclusive environment.
  • Someone who can energise, influence and motivate the team to deliver exceptional service and performance.
  • Strong organisation skills and someone who is proactive and able to prioritise well, in a fast-paced retail environment.

What We Offer:

  • A competitive salary and benefits package.
  • A range of deals from retail partners that will help you save money and make memories.
  • An Employee Assistance Programme to support you with help and guidance for your wellbeing.
  • A commitment to being an inclusive employer, where you can feel welcome and free to be yourself.