Resource Coordinator

2 weeks ago


Portsmouth, United Kingdom Workshop Recruitment Full time
Job Title: Resource Controller

Workshop Recruitment is seeking a highly organized and detail-oriented Resource Controller to join our team. As a Resource Controller, you will play a critical role in ensuring the efficient allocation of resources to meet customer appointment times.

Key Responsibilities:
  • Work closely with other Resource Controllers to ensure effective resourcing of appointments between teams.
  • Schedule repair appointments based on operative skills, availability, and locality to minimize travel time and idle time.
  • Plan ahead for future appointments, identifying potential issues and raising concerns with the Lead Resource Controller.
  • Monitor job management system screens to ensure timely action is taken on jobs that require attention.
  • Oversee operative screens to ensure efficient arrival at next jobs.
  • Understand the end-to-end process of delivering perfect repairs for customers and your key responsibilities in achieving this.
  • Escalate issues or queries to line managers or supervisors for resolution.
Requirements:
  • Previous experience in operational or logistical resourcing roles is ideal.
  • Ability to work in a dynamic and evolving environment, remaining calm and professional under pressure.
  • Excellent communication skills to interact with the workforce and remain professional in contentious situations.
  • Ability to prioritize and schedule jobs to meet appointments, planning into the future.
  • Proficiency in MS Office and job management systems.
  • Basic knowledge of building maintenance trades and tasks/activities.
  • Understanding of the Portsmouth City area.
What We Offer:
  • 40 hours per week, Monday to Friday (office hours).
  • 23 days holiday.
  • Life Assurance.
  • Pension.

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