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Customer Service Specialist in Retail

3 months ago

Kilsyth, North Lanarkshire, United Kingdom PETstock Retail Pty Ltd Full time

About the Role:

We are seeking enthusiastic individuals who are eager to transform their love for pets into a fulfilling career. Here’s what you can anticipate in this vibrant and welcoming environment:

  • Delivering outstanding customer service that fosters memorable and meaningful interactions with pet owners.
  • Utilizing your knowledge to inspire and inform customers about optimal care and the finest products for their pets.
  • Completing engaging sales transactions while striving to meet established sales objectives.
  • Collaborating with team members to maintain an appealing store appearance, ensuring that all new stock is readily available.
  • Staying proactive in enhancing your knowledge of pet care, products, and services offered.
  • Contributing to a positive and supportive in-store culture where team members enjoy coming to work.
  • Upholding a strong safety mindset and committing to fostering a culture of safety within the team.

What We Are Looking For:

  • A genuine passion for animals and a commitment to delivering exceptional customer service.
  • Previous experience in a retail setting.
  • A proven track record of achieving and surpassing sales targets.
  • Excellent interpersonal skills with the ability to build strong relationships with customers and colleagues.
  • Physical capability to lift products weighing up to 20kgs.
  • Flexibility to work on weekends and public holidays.

In this position, you will be expected to provide expertise, exceptional service, and added value to our customers while ensuring the best care for their pets. If this aligns with your skills and interests, we encourage you to consider this opportunity.