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IT Support Specialist
2 months ago
Harris Global is seeking a highly skilled Second Line Support Specialist to join their team in Belfast. As a key member of the IT department, you will be responsible for providing technical support and guidance to staff, ensuring the smooth operation of Windows-based IT services.
Key Responsibilities:
- Oversee and manage Windows-based IT services, including email and file sharing, utilizing Microsoft technologies such as Windows, Office 365, OneDrive, SharePoint, and Teams.
- Deliver desktop support services to staff, both on-site and remotely, utilizing JIRA Service Desk to log and resolve incidents and issues.
- Administer the Microsoft Office 365 Tenant, ensuring seamless integration with Azure and on-premises Active Directory.
- Manage internal telephone systems and provide technical support and guidance to team members as needed.
- Deploy IT assets, including hardware and software, and assist in managing and implementing software upgrades.
- Handle the upgrade, servicing, and patching of Windows OS deployments.
Requirements:
- 5+ years' experience supporting ITSM such as JIRA Service Management or similar.
- 5+ years' experience supporting Windows 10/11 based systems.
- 5+ years' experience supporting Microsoft Windows 2012/2016 Server.
- 5+ years' experience supporting Active Directory.
- 5+ years' experience supporting SharePoint Online.
Desirable Skills:
- Proven knowledge of Office 365 tenant.
- Proven knowledge of Microsoft Azure, In Tune, and AD (on prem).
- Working knowledge of Microsoft office suite, Teams, SharePoint, and OneDrive.
About Harris Global:
Harris Global is a leading organization with a strong presence in Belfast. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.
