Client Services Consultant
3 weeks ago
Position Overview
As a vital member of our team, you will serve as the primary liaison for our clients, ensuring they receive exceptional support and guidance with their inquiries, orders, and issues.
Key Responsibilities
- Act as the main point of contact for clients, fostering and nurturing positive relationships through effective communication and resolution of issues.
- Manage incoming client inquiries through various communication channels, maintaining a friendly and professional demeanor.
- Process client orders, monitor deliveries, and guarantee timely and precise dispatch of products.
- Work collaboratively with sales, operations, and logistics teams to facilitate seamless transactions and superior client service.
Candidate Profile
- Previous experience in a client service role.
- Demonstrated ability to multitask and prioritize workload effectively.
- Excellent communication skills with a strong telephone presence.
- Proficient in IT applications.
- Able to thrive in a collaborative team environment.
- Self-driven with a keen interest in acquiring new skills and industry knowledge.
Benefits
- Competitive salary with performance-based bonuses and annual salary reviews.
- Generous holiday allowance, including additional days off.
- Supportive work environment focused on health and safety.
- Opportunities for career advancement both locally and internationally.
- Access to employee affinity groups promoting diversity and inclusion.
- Employee discounts on various products.
We are dedicated to fostering a diverse workplace and are proud to be an equal opportunity employer, ensuring fair consideration for all candidates.
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