Customer Service Director

4 weeks ago

Burgess Hill, West Sussex, United Kingdom Travail Employment Group - Burgess Hill Full time
Customer Service Manager

Travail Employment Group - Burgess Hill is seeking a highly skilled Customer Service Manager to join their team. As a key member of the organization, you will be responsible for overseeing the daily operations of the Customer Support teams, ensuring all employees are supported and able to perform their duties effectively and in accordance with company standards.

Key Responsibilities:
  • Address customer issues and ensure that the service provided by staff meets company standards.
  • Support the HR team with onboarding and offboarding processes.
  • Manage administrative functions.
  • Coordinate and schedule training and performance evaluations.
  • Maintain a safe and efficient work environment.
  • Support both office and field teams.
Requirements:

The successful Customer Service Manager will have previous customer service management or supervisory experience. It is preferred that the successful candidate comes from a background in renewable energy, so priority will be given to those with this experience. You will be an excellent communicator who is passionate about providing an outstanding customer experience and developing your team to do so too. You will be skilled in diplomacy, with a proactive and organized approach to your work.

Company Information:

Our client is a rapidly expanding business in the renewable energy sector. They have grown significantly in the past 12 months, moved to new larger offices, and have no plans on slowing down in 2025. Due to the fabulous growth, they are experiencing, there is a real opportunity for an individual to develop their career through undertaking professional development and training courses. They have a great dynamic team and are looking to have some positive and proactive join them on their journey.

Package:
  • £28,000 - £32,000 per annum depending on experience
  • 9am - 5pm (with 1 hour paid lunch)
  • Pension
  • 23 days holiday and bank holiday

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