Senior Business Operations Manager
3 weeks ago
Business Operations Manager
An exciting opportunity awaits for an experienced Contact Centre Operations Leader to join Ardonagh Advisory, reporting directly to the Head of Contact Centre.
The role involves comprehensive oversight of team leaders, working closely with the leadership team to enhance operational effectiveness, and guiding teams to meet essential performance metrics, regulatory standards, and service objectives.
Key Responsibilities:
- Managing sales, retention, and service initiatives
- Providing direction, encouragement, and support to teams
- Collaborating with sales and trading divisions to stimulate revenue growth
- Identifying service and product deficiencies to improve client satisfaction
- Supervising Team Leaders and Customer Service Representatives
Qualifications and Experience:
Essential qualifications include:
- Previous experience in a Contact Centre environment
- Proven track record in leading teams within a sales-driven context
- Experience in recruiting, developing, and managing team performance
- Knowledge of the regulated financial services sector, ideally in Insurance
- Skills in developing client relationships
- Proficiency in Microsoft Office applications
- A results-oriented approach
Desirable qualifications include:
- Experience in overseeing Team Leaders
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