Third Party Claims Handler

23 hours ago

Horsham, West Sussex, United Kingdom GB - Global Full time
About the Role

We are seeking a highly skilled and motivated Third Party Claims Handler to join our team at GB - Global. As a Third Party Claims Handler, you will be responsible for managing the entire Third Party Damage repair process, from initial instruction to the completion of vehicle repairs.

Key Responsibilities
  • Review and record claims on our in-house system, ensuring compliance with product standards
  • Helping to process insurance claims, including reviewing documentation, assessing coverage, and determining claim validity
  • Clearly communicate decisions on liability and negotiate settlements within your authority level
  • Respond to written and phone enquiries promptly and courteously
  • Maintaining accurate and up-to-date records of all claims and related activities
  • Negotiate settlements for all Third Party claims-related costs, excluding Personal Injury
About You
  • Ability to explain complex language in simple terms, either in writing and/or over the phone
  • Attention to detail to accurately review and assess claim documentation
  • Experience in handling FNOL (First Notification of Loss)
  • Experience with motor claims handling
  • Problem-solving and analytical skills to evaluate whether a claim should be paid or not
  • Empathy and the ability to remain calm and composed when dealing with customers who may be in stressful situations
  • Customer service skills to provide a positive experience for customers throughout their claims process
  • Computer literate
  • GCSEs, or equivalent including English and Maths
  • Eligible to work in the UK
What We Offer

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits, including a minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days, a defined contribution pension scheme, life insurance, income protection, health cash plan or Private medical insurance, and many more.

We value inclusion and diversity and are committed to creating a workplace that is welcoming and inclusive for all employees. We are proud to be accredited as a Living Wage employer with the Living Wage Foundation and are committed to diversity and opportunity for all.

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