Customer Success Manager

3 days ago

StainesuponThames, Surrey, United Kingdom ServiceNow, Inc. Full time
Job Description

We are seeking a highly skilled Customer Success Manager to join our team at ServiceNow, Inc. in EMEA - Europe, Middle East and Africa. As a key member of our customer success team, you will be responsible for overseeing a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of our products.

Key Responsibilities:

  • Oversee customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
  • Ensure customers are technically healthy and on the most recent version of our product
  • Identify criteria for assisting your customers by using the Artificial Intelligence in the Impact Digital Experience
  • Promote ServiceNow customer success stories and processes
  • Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
  • Work with ServiceNow teams to improve product adoption and increased footprint
  • Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem

Requirements:

  • 2+ years of experience providing customer professional services or related business support
  • Ability to provide independent comprehensive services
  • Experience resolving issues through analysis
  • Experience in working collaboratively
  • ServiceNow accreditations or certifications a plus
  • Expectation to come into our office in Staines 2-3 times a week

Not sure if you meet every qualification? We encourage you to apply and discuss your qualifications with us.

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

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