Current jobs related to IT Support Specialist - Liverpool, Liverpool - Hays Technology
-
Crisis Support Specialist
2 weeks ago
Liverpool, Liverpool, United Kingdom Creative Support Full timeWe are seeking a skilled Crisis Support Specialist to join our team at Creative Support, a leading provider of social care services. The successful candidate will provide person-centred support to individuals with mental health needs, promoting independence and confidence through a recovery-focused approach.The Crisis Support Specialist will work in...
-
Higher Education Support Specialist
3 weeks ago
Liverpool, Liverpool, United Kingdom Beacon Support Full timeBeacon Support Ltd. is seeking a Higher Education Support Specialist to provide one-to-one support to students with disabilities/mental health conditions in their higher education studies.The ideal candidate will have excellent communication skills, organisational skills, and flexibility to adapt to the changing needs of the students they are supporting.Key...
-
Education Support Specialists
3 weeks ago
Liverpool, Liverpool, United Kingdom Meridian Business Support Full timeMeridian Business Support is working on behalf of a college in the Merseyside area, requiring Education Support Specialists to work with SEND students, providing support with lessons and lecturers.Key Responsibilities:Implement specialist support for individuals as per their Support Plan.Enable students to overcome barriers to learning by employing...
-
Higher Education Support Specialist
3 weeks ago
Liverpool, Liverpool, United Kingdom Beacon Support Full timeBeacon Support Ltd. is seeking a Higher Education Support Specialist to provide one-to-one support to students with disabilities/mental health conditions in their higher education studies.The ideal candidate will have excellent communication skills, organisational skills, and flexibility to adapt to the changing needs of the students they are...
-
IT Support Specialist
2 weeks ago
Liverpool, Liverpool, United Kingdom Hays Specialist Recruitment Full timeKey Responsibilities:As an IT Support Technician, you will be responsible for providing first- and second-line technical support to our clients. This will include resolving IT issues and requests, escalating where necessary, and providing a professional and personable service to end users.Requirements:To succeed in this role, you will need a minimum of 2...
-
Liverpool, Liverpool, United Kingdom Beacon Support Full timeJob Title: Specialist Study Skills and Strategy Support TutorBeacon Support Ltd. is seeking a highly skilled and experienced Specialist Study Skills and Strategy Support Tutor to join our team. As a Specialist Tutor, you will work one-to-one with Higher Education students who require support with their studies due to Autism Spectrum Conditions (ASC).About...
-
Liverpool, Liverpool, United Kingdom Beacon Support Full timeJob Title: Specialist Study Skills and Strategy Support TutorBeacon Support Ltd. is seeking a highly skilled and experienced Specialist Study Skills and Strategy Support Tutor to join our team. As a Specialist Tutor, you will work one-to-one with Higher Education students who require support with their studies due to Autism Spectrum Conditions (ASC).About...
-
Liverpool, Liverpool, United Kingdom Beacon Support Full timeJob Title: Specialist Study Skills and Strategy Support TutorBeacon Support Ltd. is seeking a highly skilled and experienced Specialist Study Skills and Strategy Support Tutor to join our team. As a Specialist Tutor, you will work one-to-one with Higher Education students who require support with their studies due to Autism Spectrum Conditions (ASC).About...
-
Specialist Disability Support Professional
4 weeks ago
Liverpool, Liverpool, United Kingdom Beacon Support Full timeBeacon Support Ltd. Job OpportunityWe are seeking a highly skilled and compassionate Specialist Disability Mentor to join our team at Beacon Support Ltd. The successful candidate will provide one-to-one support to Higher Education students with disabilities/mental health conditions, helping them to develop coping strategies and techniques to overcome their...
-
IT Support Specialist
4 weeks ago
Liverpool, Liverpool, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full timeJob TitleTechnical Support SpecialistKey Responsibilities:Provide timely and effective support to customers through various communication channels.Accurately capture and document customer issues to ensure efficient resolution.Collaborate with team members to resolve complex technical issues.Identify opportunities for process improvements and contribute to...
-
Liverpool, Liverpool, United Kingdom Beacon Support Full timeBeacon Support Ltd. is seeking a Specialist Study Skills and Strategy Support Tutor to work with Higher Education students with Autism Spectrum Conditions. The successful candidate will have a degree and teaching qualification, as well as experience working with students with ASC on a 1 to 1 basis.Key Responsibilities:Develop and implement Individual...
-
Learning Support Assistant
3 weeks ago
Liverpool, Liverpool, United Kingdom Meridian Business Support Full timeJob Title: Learning Support Assistant - SEND Student SupportJob Summary: Meridian Business Support is seeking a Learning Support Assistant to work with SEND students in a Merseyside college. The successful candidate will provide support with lessons and lectures, and implement specialist support plans.Key Responsibilities:* Implement specialist support for...
-
Legal Application Support Specialist
4 weeks ago
Liverpool, Liverpool, United Kingdom Vertex IT Solutions Ltd Full timeJob Title: Legal Application SupportVertex IT Solutions Ltd is seeking an experienced support analyst to join our team.About the RoleWe are looking for a skilled professional with a background in supporting legal software and applications to join our team as a Legal Application Support Specialist.Key ResponsibilitiesProvide 3rd line technical support as a...
-
Legal Application Support Specialist
1 month ago
Liverpool, Liverpool, United Kingdom Vertex IT Solutions Ltd Full timeJob Title: Legal Application SupportVertex IT Solutions Ltd is seeking an experienced support analyst to join our team.About the RoleWe are looking for a skilled professional with a background in supporting legal software and applications to join our team as a Legal Application Support Specialist.Key ResponsibilitiesProvide 3rd line technical support as a...
-
Legal Application Support Specialist
1 month ago
Liverpool, Liverpool, United Kingdom Vertex IT Solutions Ltd Full timeJob Title: Legal Application SupportVertex IT Solutions Ltd is seeking an experienced support analyst to join our team.About the RoleWe are looking for a skilled professional with a background in supporting legal software and applications to join our team as a Legal Application Support Specialist.Key ResponsibilitiesProvide 3rd line technical support as a...
-
Legal Application Support Specialist
4 weeks ago
Liverpool, Liverpool, United Kingdom Vertex IT Solutions Ltd Full timeJob Title: Legal Application SupportVertex IT Solutions Ltd is seeking an experienced support analyst to join our team.About the RoleWe are looking for a skilled professional with a background in supporting legal software and applications to join our team as a Legal Application Support Specialist.Key ResponsibilitiesProvide 3rd line technical support as a...
-
IT Infrastructure Support Specialist
1 month ago
Liverpool, Liverpool, United Kingdom Experis IT Full timeJob Title: IT Infrastructure Support Engineer/Field EngineerWe are seeking a skilled IT Infrastructure Support Engineer/Field Engineer to join our team at Experis IT. As a key member of our team, you will be responsible for providing comprehensive hardware support, covering a range of devices such as laptops, desktops, tablets, docking stations, printers,...
-
IT Infrastructure Support Specialist
1 month ago
Liverpool, Liverpool, United Kingdom Experis IT Full timeJob Title: IT Infrastructure Support Engineer/Field EngineerWe are seeking a skilled IT Infrastructure Support Engineer/Field Engineer to join our team at Experis IT. As a key member of our team, you will be responsible for providing comprehensive hardware support, covering a range of devices such as laptops, desktops, tablets, docking stations, printers,...
-
Crisis Support Specialist
3 weeks ago
Liverpool, Liverpool, United Kingdom Creative Support Full timeCreative Support, a not-for-profit provider of social care services, is partnering with Liverpool City Council and local agencies to offer a crisis prevention service for individuals with mental illness in Liverpool City Centre.The service provides a safe environment for individuals reaching crisis point, operating 6pm to 7 days a week, 365 days a year. Our...
-
Crisis Support Specialist
3 weeks ago
Liverpool, Liverpool, United Kingdom Creative Support Full timeCreative Support, a not-for-profit provider of social care services, is working in partnership with Liverpool City Council, local police force, crisis teams, and other agencies to provide a crisis prevention service for individuals with mental illness in Liverpool City Centre.The service aims to provide a safe and secure environment for individuals reaching...
IT Support Specialist
2 months ago
About the Role:
The Hays Technology team is seeking a skilled IT Support Specialist to join our team as an Interim 2nd Line Support role within the Group IT Department. As a key member of our team, you will provide second-line support to Group users, working in a customer-focused environment to resolve technical issues.
Key Responsibilities:
- Provide 2nd/3rd line support for desktop, server, and network issues, ensuring timely resolution of technical problems.
- Handle escalated incidents from 1st line support, diagnosing and resolving complex technical issues.
- Perform remote and on-site troubleshooting through diagnostic techniques and pertinent questions.
- Manage and maintain client IT infrastructures, including servers, networks, and applications.
- Install, configure, and upgrade hardware and software components.
- Monitor system performance and reliability, implementing necessary updates and patches.
- Create and maintain detailed documentation of client environments, support issues, and resolutions.
- Assist with the planning and implementation of IT projects, ensuring minimal disruption to client operations.
- Collaborate with 3rd party vendors and service providers to resolve issues.
- Provide guidance and mentorship to 1st line support staff, fostering knowledge sharing and skill development.
Requirements:
- Proven experience in a 2nd/3rd line IT support role, preferably within an MSP environment.
- Strong knowledge of Windows and macOS operating systems.
- Proficient in Microsoft 365/Azure - Managing Microsoft Azure & Office 365 including Conditional Access, Azure AD Connect, Exchange Online/Hybrid, SharePoint, Teams, Intune/Endpoint Manager.
- Strong knowledge of Windows Server - Including Installing, configuring, supporting Active Directory, Group Policy, DHCP and DNS.
- Experience administering Backup/Replication Technologies such as Veeam.
- Experience with virtualization technologies such as VMware and Hyper-V.
- Understanding of networking principles, including TCP/IP, DNS, DHCP, and VPN. Network troubleshooting at 1st/2nd line; supporting Cisco, Mikrotik, FortiNet, Draytek, Ubiquiti, Juniper.
- Familiarity with firewall and security technologies.
- Excellent troubleshooting and problem-solving skills.
- Strong customer service orientation with the ability to communicate technical information to non-technical users.
- Ability to manage and prioritise multiple tasks in a fast-paced environment.
- Relevant certifications such as CompTIA A+, Network+, CCNA, Microsoft Certifications, or equivalent are desirable.
