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Customer Service Representative
2 months ago
Job Title: Senior Customer Service Advisor
About the Role:
We are seeking an experienced customer-focused individual to join our client's team as a Senior Customer Service Advisor. As a key member of the team, you will play a crucial role in supporting the smooth operation of customer support processes and delivering a first-class experience to valued customers.
Key Responsibilities:
- Assist with onboarding and training new advisors and act as a buddy when needed.
- Support the Team Manager in their absence to ensure departmental operations run smoothly.
- Help the Team Manager achieve departmental objectives.
- Confidently provide support and training to team members.
- Strong attention to detail and accuracy in data entry.
- Cultivate a customer-centric mindset with a commitment to delivering high-quality service.
Requirements:
- Experience in customer service or a related field.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Proficiency in data entry and record-keeping.
- Customer-centric mindset with a commitment to delivering high-quality service.
About Fabric Recruitment:
Fabric Recruitment is a leading recruitment agency specializing in placing top talent in various industries. We are committed to providing exceptional service to our clients and candidates alike.
