Customer Service Representative

2 days ago


Huyton, Knowsley, United Kingdom Liberty Full time
Customer Service Advisor

At Liberty, we're committed to delivering exceptional customer experiences. As a Customer Service Advisor, you'll play a vital role in ensuring our customers receive the highest level of service.

Key Responsibilities:
  • Provide timely and effective responses to customer inquiries and service requests
  • Promote a customer-centric culture, ensuring service levels and standards are consistently met
  • Be the primary point of contact for customers, communicating via phone, email, and webchat
  • Resolve customer issues efficiently, providing exceptional service and support
  • Accurately record and input customer information using our IT systems, ensuring service level targets are achieved
What We're Looking For:

We're seeking an experienced customer service professional with a strong background in customer-facing roles. You'll have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.

As a Customer Service Advisor, you'll have the opportunity to work with a talented team, delivering exceptional customer experiences and contributing to the success of Liberty.

Benefits:
  • Pension scheme
  • 23 days annual leave, plus bank holidays
  • Cycle to Work scheme
  • Liberty Sense Awards – employees are nominated by colleagues for living the Liberty values
  • YuLife, including life insurance, smart health, and mental health support


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