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Retail Team Leader

2 months ago

London, Greater London, United Kingdom Mejuri Full time

About Mejuri: Mejuri is a pioneering fine jewelry brand that is reshaping the concept of luxury to align with modern values. Founded by Noura Sakkijha, a third-generation jeweler, Mejuri is dedicated to empowering women by transforming how they purchase jewelry for themselves. With a diverse team and a commitment to innovation, Mejuri has successfully shipped over one million orders and expanded its presence globally.

The Role: As a vital member of our store leadership team, the Retail Team Leader plays a crucial role in driving the store's success. This position focuses on delivering exceptional customer service, mentoring team members, and ensuring seamless daily operations. The Retail Team Leader is expected to maintain a strong presence on the sales floor, demonstrate excellent interpersonal skills, and embody Mejuri's core values.

Customer Experience:

  • Facilitate a memorable and personalized shopping experience that fosters a connection to the Mejuri brand and aims to surpass customer expectations.
  • Expertly implement and guide others in executing our Sales Programs.
  • Possess in-depth knowledge of all Mejuri products and recent launches.
  • Assist the team in executing customer-focused campaigns and nurturing client relationships.

Sales:

  • Ensure that all key performance indicators (KPIs) are consistently met, taking ownership of achieving strong results.
  • Maintain operational processes that positively influence sales, reduce costs, and enhance overall business performance.
  • Collaborate with management to brainstorm and develop new sales strategies to attract and engage clients.
  • Drive business through client engagement, sourcing new customers, and strengthening existing relationships.
  • Oversee sales floor operations, providing real-time coaching and feedback to support the sales team.
  • Offer valuable insights and recommendations on a daily basis.

Operations:

  • Support all operational workflows and uphold standard operating procedures, including store opening/closing, merchandise management, and employee oversight.
  • Assist with all transaction types within our OMNI business model, ensuring exceptional service during each interaction.
  • Manage inventory tasks, including shipping, receiving, and transfers.
  • Work with store management to identify opportunities for enhancing daily operations.
  • Ensure that the physical store environment is maintained to the highest standards.

Visual Merchandising:

  • Collaborate with the Visual Lead to analyze performance indicators and stock levels to create an effective sales environment.
  • Support the Visual Lead in executing retail campaigns.
  • Follow up on execution deadlines for key visual merchandising initiatives to ensure timely completion.
  • Assist with the daily upkeep of visual displays and product arrangements.
  • Report any damaged display items to the Visual Lead.
  • Provide feedback to the Visual Lead regarding gaps and opportunities.

What You'll Bring:

  • Experience in a high-volume retail setting.
  • Adaptability and the ability to think creatively under pressure.
  • Strong organizational and analytical skills.
  • Critical thinking skills to identify challenges and develop action plans.
  • Physical ability to stand for extended periods and lift up to 50 lbs.
  • Willingness to work outside of regular hours, including evenings and weekends.

Benefits:

  • A minimum of two weeks of vacation, plus personal days and religious observance days for full-time employees.
  • Comprehensive medical and dental benefits, including mental health coverage.
  • Parental leave salary top-up and personalized return-to-work plans for full-time employees.
  • Regular performance reviews and opportunities for professional development.
  • A generous employee discount on products.

At Mejuri, we uphold values that guide our mission and shape our culture. We believe in finding solutions, raising standards, being customer-focused, empowering ownership, taking initiative, practicing humility, fostering curiosity, and driving results.