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Customer Service Specialist

2 months ago

London, Greater London, United Kingdom Pendragon Group Full time

Are you passionate about delivering exceptional customer experiences in the automotive industry?

At Pendragon Group, we're seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. In this role, you'll be the first point of contact for our valued customers, ensuring their inquiries are handled promptly and professionally.

Your Responsibilities:
  • Manage incoming customer inquiries via phone and digital channels, providing prompt and courteous assistance.
  • Gather essential information about customer needs and preferences to effectively connect them with our sales team.
  • Develop a deep understanding of our product offerings and services to confidently answer customer questions.
  • Collaborate with colleagues to ensure seamless customer experiences throughout their journey.
  • Contribute to a positive and supportive work environment.
What We're Looking For:

We seek an individual who possesses:

  • Previous experience in a customer-facing role, preferably within the automotive or retail sector.
  • Excellent communication and interpersonal skills, with a proven ability to build rapport with customers.
  • Strong organizational and time management abilities to effectively prioritize tasks.
  • A passion for delivering exceptional customer service and exceeding expectations.

If you're ready to embark on a rewarding career in the automotive industry, we encourage you to apply. Join our team and make a difference