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Desktop Support Specialist
1 month ago
We are seeking an experienced Desktop Engineer to join our team at Eden Brown Education. As a key member of our IT department, you will be responsible for providing technical support and maintenance to our desktop systems, ensuring seamless operation and optimal performance.
Key Responsibilities:- Provide first-line technical support to staff and students via phone, email, and in-person
- Perform remote troubleshooting and diagnostic techniques to resolve technical issues
- Install, configure, and maintain desktop hardware and software
- Collaborate with the IT team to develop and implement IT projects and initiatives
- Ensure the physical security of equipment and data
- Develop and maintain technical documentation and knowledge base
- Stay up-to-date with the latest technologies and best practices in desktop engineering
- Level 3 qualification in a related discipline or equivalent experience
- Proven experience in desktop engineering and technical support
- Strong knowledge of desktop hardware and software
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
- A competitive salary and benefits package
- Opportunities for professional development and growth
- A dynamic and supportive work environment