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Desktop Support Specialist

1 month ago


West Yorkshire, United Kingdom Eden Brown Education Full time
Job Title: Desktop Engineer

We are seeking an experienced Desktop Engineer to join our team at Eden Brown Education. As a key member of our IT department, you will be responsible for providing technical support and maintenance to our desktop systems, ensuring seamless operation and optimal performance.

Key Responsibilities:
  • Provide first-line technical support to staff and students via phone, email, and in-person
  • Perform remote troubleshooting and diagnostic techniques to resolve technical issues
  • Install, configure, and maintain desktop hardware and software
  • Collaborate with the IT team to develop and implement IT projects and initiatives
  • Ensure the physical security of equipment and data
  • Develop and maintain technical documentation and knowledge base
  • Stay up-to-date with the latest technologies and best practices in desktop engineering
Requirements:
  • Level 3 qualification in a related discipline or equivalent experience
  • Proven experience in desktop engineering and technical support
  • Strong knowledge of desktop hardware and software
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional development and growth
  • A dynamic and supportive work environment