Pension Administration Team Lead

3 days ago


Birmingham, Birmingham, United Kingdom Hymans Robertson Full time

About the Role

Hymans Robertson is seeking an experienced Pension Administration Team Lead to join our dynamic administration team in Birmingham. As a key member of our Client Services team, you will play a vital part in delivering market-leading services to our clients and members.

Key Responsibilities

  • Manage a schedule of deliverables, prioritizing work and ensuring team capacity is in place to deliver.
  • Be the principal point of contact for team members regarding clients.
  • Represent the team on operational matters during Trustee meetings.
  • Maintain chargeability targets, identify work outside agreed fee basis and prepare monthly fee invoices.
  • Report on progress and any risks to the Administration Manager.
  • Find ways to continuously improve workflows and practices.
  • Take the lead on very complex cases.
  • Maintain working knowledge of all systems, products, and clients.

Requirements

  • Previous experience of day-to-day pension administration and working on DB, DC, and CARE pension arrangements.
  • Strong commercial awareness of the UK Pensions Market, with up-to-date knowledge of relevant pension legislation, technical developments affecting pension administration, and industry best practice.
  • Experience with the use of Pensions Administration systems, e.g., UPM or similar.
  • Experience in team/workflow management and compliance with service quality standards.
  • Experience of supporting client relationships from an operational point of view.
  • Exceptional communication skills, demonstrated through the ability to be clear and concise in communications with clients, members, and colleagues.
  • Experience of leading a team with a collaborative, consultative approach.

What We Offer

  • A competitive salary and access to our profit share scheme.
  • A flexible selection of employee benefits, so you can choose a package that best matches your lifestyle and needs.
  • A collaborative and encouraging work environment where your thinking and ideas are encouraged.
  • On-site mental health and wellbeing assistance.
  • A commitment to helping you develop both personally and professionally, with mentoring opportunities and access to our award-winning learning portal, Aspire.
  • Regular social activities, in addition to three days paid volunteering leave each year and a day's leave to celebrate your birthday.
  • Hybrid working, so you can enjoy the positive wellbeing of working from home as well as the benefits of meeting colleagues in our sociable, modern office environments.


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