Account Manager
6 days ago
Job Title: Account Manager
Location: Office Based
Salary: Up to £28,000pa
Our client, a leading business communications company, is currently recruiting for an Account Manager to join their growing team on a full-time permanent basis.
As a key member of the Customer Service department, you will be responsible for leading a small team of internal Account Executives and ensuring all customers receive the best possible customer experience.
You will act as a single point of contact for all customer enquiries, from initial enquiry through to project completion, and be the point of escalation for team members and customer issue resolution.
Key Responsibilities:
• Work closely with Senior Account Managers to support colleagues and delegate tasks across the team where relevant
• Coordinate internal departments and external suppliers to deliver projects on time and to customers' expectations
• Provide timely updates to customers and internal stakeholders on ongoing projects
• Contribute to resource planning for any absence across the team and to support project work
• Provide monthly reporting to Senior Account Manager / Account Director on individual and team KPIs
• Work as part of the customer Account Management team supporting the Account Director on client meetings and projects when necessary
• Work as part of the wider customer services team to ensure all customers receive the best possible customer experience
• Build strong working relationships with customers, suppliers, and internal teams
• First point of contact for customers facing technical issues with online ordering platform
Requirements:
- Previous experience working within a customer-facing role
- Previous sales experience
- Previous experience working in the Print Industry (desirable)
- 3 GCSE's (including Maths and English) at A-C grade or equivalent
- Able to provide both 1-2-1 and group training and support
- Experience with Microsoft Word, Excel, Explorer, and Office
Devonshire Appointments is an equal opportunity employer and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status.
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