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Head of Supporter Engagement

2 months ago

Aberdeen, Aberdeen City, United Kingdom Breast Cancer Now Full time
About Us

We're a leading research and support charity dedicated to making a difference in the lives of those affected by breast cancer. Our mission is to provide unparalleled support services, trustworthy information, and life-saving research to those who need it most.

The Role

We're seeking a highly skilled and passionate individual to lead our supporter experience strategy. As the Head of Supporter Engagement, you will be responsible for driving our insight-driven approach to measuring and developing supporter experience across the organization.

Key Responsibilities:
  • Lead our senior supporter insight lead, supporter experience manager, and supporter journeys manager to develop and implement a comprehensive supporter experience strategy.
  • Collaborate with stakeholders across all teams to identify projects that drive continuous improvement and opportunities for a more integrated approach to improve experience across the portfolio.
  • Develop and use insight to design projects that drive continuous improvement to better meet audience needs.
  • Work with stakeholders to identify and prioritize opportunities for improvement and develop strategies to address them.
  • Lead the development of key performance indicators (KPIs) to measure supporter experience and track progress over time.
About You

We're looking for a passionate champion for supporter experience who is driven by a desire to make a difference in the lives of those affected by breast cancer. You will have experience in a customer or supporter-centric role, where you've developed and used insight to design projects that drive continuous improvement to better meet audience needs.

You will be a well-organised person with excellent stakeholder influencing and communication skills, data-led, and confident influencing a variety of stakeholders at all levels. You're excellent at spotting opportunities and designing team strategies to inspire those you work with.

What We Offer

We offer a competitive salary and benefits package, as well as the opportunity to work with a talented team of professionals who are passionate about making a difference in the lives of those affected by breast cancer.

We're committed to promoting equity, valuing diversity, and creating an inclusive environment for everyone who works for us, works with us, supports us, and who we support.