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Collections Management Consultant
2 months ago
Role: Collections Management Consultant
Work Arrangement: Hybrid model, allowing flexibility while fostering collaboration with team members.
Employment Type: Full-time & Permanent (includes evening and weekend shifts on a rotational basis)
Compensation: Competitive salary of £25,200 per annum, plus bonus and additional benefits.
Key ResponsibilitiesAs a Collections Management Consultant, you will serve as the primary contact for our clients, operating within our customer service center. Your main focus will be on clients experiencing payment difficulties, particularly those showing early signs of financial distress and vulnerability.
Your role will involve:
- Engaging with clients through both inbound and outbound communication.
- Providing empathetic support and effective solutions to customer inquiries.
- Listening attentively and communicating clearly to understand client needs.
We are committed to investing in your professional growth. Comprehensive training and development will be provided to equip you with the necessary skills for your role. We value empathy and a genuine desire to assist clients in resolving their issues.
Company CultureAt Curve Group Holdings Ltd, we are part of a reputable financial institution and take pride in being recognized as a leading employer. We strive to create a supportive and inclusive workplace environment.
BenefitsWe offer a competitive remuneration package, including:
- A contributory pension scheme.
- Health cash plan scheme.
- Access to a flexible benefits platform tailored to your lifestyle, including life insurance and private medical coverage.
- 20 days of annual leave plus public holidays.
Additionally, enjoy exclusive discounts on dining, entertainment, and leisure activities, along with monthly recognition awards that provide opportunities to win vouchers and prizes.
Diversity and InclusionCurve Group Holdings Ltd is dedicated to promoting equal opportunities and ensuring that no individual faces discrimination based on age, disability, gender identity, marital status, pregnancy, race, religion, sex, or sexual orientation.
