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Key Account Operations Manager

2 months ago

Southampton, Southampton, United Kingdom Cloudcell Technologies Full time

**About Cloudcell Technologies**

Cloudcell Technologies is a leading provider of connectivity solutions to UK businesses. Our expertise and technology enable us to deliver reliable and high-quality connectivity to even the most challenging environments.

**Job Summary**

We are seeking a highly skilled and experienced Key Account Operations Manager to join our team. As a Key Account Operations Manager, you will be responsible for building and maintaining relationships with our customers, ensuring their connectivity needs are met, and providing exceptional customer service.

**Key Responsibilities**

  • Manage all orders and customer service KPIs to ensure excellent customer experience
  • Collaborate with the sales and technical departments to drive growth and expansion
  • Work with the support team to coordinate site jobs and installations
  • Review customer service and KPIs with the team to identify areas for improvement
  • Develop and implement strategies to meet company KPIs

**Requirements**

  • 3+ years of experience in a similar role, preferably in a sales-driven environment
  • Strong analytical skills with the ability to interpret data and make informed decisions
  • Proficiency in CRM software (Freshworks Suite) is desirable

**What We Offer**

  • Performance bonus
  • Company pension
  • On-site parking
  • Sick pay