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Implementation Service Lead

2 months ago

Eastleigh, Hampshire, United Kingdom Voyage Care Ltd Full time

Job Summary:

Voyage Care Ltd is seeking a highly skilled Implementation Service Lead to drive digital transformation and ensure exceptional customer experiences. As a key member of our team, you will be responsible for managing the deployment and integration of our Voyage Digital Care Nourish template across our services.

Key Responsibilities:

  • Customer Engagement: Serve as the primary contact for Operational teams, Implementation Managers, and Service Managers, ensuring a seamless implementation process.
  • Data Management: Manage and prepare data for successful implementations.
  • Training & Support: Train and coach staff on new processes and systems.
  • Project Management: Work according to implementation and project plans, ensuring tasks and deadlines are met.
  • Technical Support: Collaborate with IT and Implementation Managers to resolve technical issues.
  • Collaboration & Communication: Participate in weekly implementation meetings, identify training needs, and address local challenges.
  • Travel & Adaptability: Travel across the UK with some overnight stays and adapt to various demands.

Requirements:

  • Essential:
    • Full UK Driving Licence
    • Experience working with multiple stakeholders
    • Proficient in MS Office applications (Excel, Word, etc.)
    • Self-directed with excellent communication and relationship-building skills
    • Flexible with travel and working hours
  • Desirable:
    • Agile Project Management Foundation Certification
    • Relevant degree or equivalent work experience
    • Knowledge of the social care sector and project management best practices
    • Experience in large-scale digital project implementation

Benefits:

  • Hybrid working
  • A supportive and dynamic team environment
  • Opportunities for professional growth and development
  • Wagestream
  • DoctorLine - free service where you and members of your family can speak to a GP 24/7, either over the phone or via a video consultation.
  • Eye care vouchers
  • Refer a friend scheme
  • Competitive salary
  • 25 days annual leave plus bank holidays and an additional day for your birthday
  • Blue Light Card – Retail discount benefit scheme
  • V-Assure, a free 24 hour, confidential and independent help line
  • Life assurance
  • Pension