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German Speaking Customer Service Specialist

2 months ago

Stratford, United Kingdom Contechs Consulting Full time
Job Summary:

Contechs Consulting is seeking a highly skilled German Speaking Customer Billing Specialist to join our team on a contract basis. As a key member of our billing operations team, you will be responsible for leading the end-to-end aged receivables process, driving resolution to customer concerns, and partnering with cross-functional teams to ensure healthy account balances for Data Services customers.

Key Responsibilities:
  • Drive resolution of customer concerns to ensure timely payment and healthy account balances, providing exceptional customer service and support to prevent future issues and maintain strong customer relationships.
  • End-to-end aging receivables process to ensure timely payment.
  • Partner with Sales, Customer Success Managers, and Finance Teams to resolve customer concerns and billing issues.
  • Communicate with customers via email, phone, and other channels to resolve concerns and billing questions, and document all activity in Salesforce CRM system.
  • Identify and escalate complex issues to management, as necessary.
  • Ensure compliance with billing and accounting regulations and company policies.
  • Support market communication via email in languages other than English and German, as needed.
  • Analyze and report on accounts receivable and billing metrics.
  • Issue dunning letters & suspension of service notifications.
  • Showcase a strong balance between protecting Ford Pro revenue and doing what is right for the customer.
  • Serve as a positive, dynamic contributor that displays the best work ethic, creative problem-solving skills, positive attitude, and a team-oriented proactive approach, while sharing best practices and learnings.
Basic Requirements:
  • Bachelor's degree or equivalent work experience in billing, customer service, accounts receivable, or a related field.
  • Proven track record of resolving complex customer concerns and aged receivables.
  • Proficiency in English & German.
  • Experience with billing and payment processing, including customer invoicing, credits/debit memos, credit card chargebacks, refunds, payments, and month-end processing.
  • Experience working with cross-functional teams and in a global, multi-market environment.
  • Excellent communication, listening and interpersonal skills.