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Customer Service Liaison
2 months ago
This is an exciting opportunity to join Northgate Vehicle Hire as a Customer Support Representative in our contact centre in Darlington. As a key member of our dedicated Customer Support Centre, you will act as a liaison between Northgate and its diverse customer base.
Key Responsibilities- Manage customer data and a large volume of communications in a timely and professional manner (calls, emails, web chat)
- Take ownership of issues and ensure satisfactory resolutions with minimal escalations
- Proactively identify customers' needs and offer solutions
- Keep up to date with developments and changes within the business to ensure accurate information is given to customers
As a Customer Support Representative, you will enjoy a competitive salary starting from £22,369.35 per annum depending on experience, as well as a range of benefits including a great basic salary, opportunities for career progression, and the chance to work with a leading vehicle rental specialist.
Our Service Desk role is key to our success and will require knowledge and training across many different teams and activities. You will have the opportunity to cross train on other departments as your career progresses and develop across 3 grades within the CSR pathways.
