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Front Desk Associate

2 months ago

Chertsey, Surrey, United Kingdom Young's Pubs Full time

About the Role:

We are seeking a highly motivated and customer-focused Receptionist to join our team at the Crown in Chertsey. As a Receptionist, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, ensuring a warm and welcoming experience for all visitors.

Key Responsibilities:

  • Provide exceptional customer service to guests, responding to their queries and resolving any issues in a timely and professional manner.
  • Manage the front desk, handling check-ins, check-outs, and room assignments.
  • Process payments, handle cash and credit transactions, and maintain accurate records.
  • Assist with room maintenance, reporting any issues or concerns to the management team.
  • Collaborate with the hotel team to ensure seamless operations and excellent guest experience.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A fun and dynamic work environment with a passionate team.
  • Staff discounts and perks.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Basic math skills and accuracy with handling cash and credit transactions.

What We Look for in a Candidate:

We are looking for a candidate who is passionate about delivering exceptional customer service, has a positive attitude, and is able to work well under pressure. If you are a team player with excellent communication skills and a keen eye for detail, we would love to hear from you.