Customer Experience Specialist

4 days ago

Warrington, Warrington, United Kingdom Inchcape Retail Limited Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Expert. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.

Key Responsibilities
  • Proactively approach customers to offer help and advice based on their requirements
  • Help create the right retail environment for our customers, including display and visual merchandising
  • Plan and manage the customer journey, enabling them to make an informed decision
  • Provide customers with relevant information on all relevant products and services available throughout the retailer in a compliant manner
  • Present a balanced presentation of funding options to a customer, following compliance processes and requirements
  • Help facilitate the basic needs of our aftersales customers, working with the aftersales team to provide seamless service
  • Help facilitate the test drive experience of our product, including product presentation and documentation
  • Work with your managers to secure and process vehicle orders, including the effective use of Mercedes-Benz platforms
  • Help arrange and agree handover details for customers who purchase a vehicle, working with admin and vehicle progress chaser
  • Assist in following up previous visitors and enquiries to revisit, assist and reappoint where suitable
Requirements
  • Ability to provide a first-class customer service with energy and enthusiasm
  • Effective multitasking skills, with a methodical and efficient approach
  • Genuine desire to help people and the team
  • Passion for the product, with a commitment to keeping up to date with the latest Mercedes-Benz product information
  • Attention to detail and excellent listening and communication skills
About Us

Inchcape Retail Limited is a leading automotive retailer, with a network of 113 dealerships across the UK. We are proud to represent 21 brands, including Mercedes-Benz, Volkswagen, Audi, BMW and MINI. Our mission is to create outstanding and trusted experiences for our customers, partners and people. We offer fantastic career opportunities, comprehensive training, competitive pay and benefits, and full support personally and professionally.

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