Multilingual Customer Care Specialist

3 weeks ago

Bedford, Bedford, United Kingdom Fleet Search + Selection Full time £25,000
Job Description

Fleet Search + Selection is seeking a highly skilled and multilingual Customer Service Representative to join our team. As a key member of our customer care team, you will be responsible for providing exceptional customer service to our German-speaking clients.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Process customer orders and requests via various channels, including phone, email, and online systems.
  • Develop and maintain strong relationships with customers to ensure high levels of satisfaction and retention.
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience.
  • Stay up-to-date with company processes and product portfolio to provide accurate and informed responses to customers.
Key Attributes:
  • Fluency in both oral and written English and German.
  • Excellent communication and interpersonal skills.
  • Ability to build strong relationships with customers and internal stakeholders.
  • Problem-solving skills and ability to work independently.
  • Proficiency in Microsoft Office applications and computer literacy.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Flexible working arrangements, including remote work options.
Requirements:
  • 1 year of customer service or sales experience.
  • German language proficiency (C1 level minimum).
  • Ability to work in a fast-paced environment and adapt to changing priorities.

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