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Customer Service Representative

2 months ago

Bedford, Bedford, United Kingdom Fleet Search + Selection Full time £25,000
Job Summary

We are seeking a highly skilled and multilingual Customer Service Representative to join our team. As a key member of our Customer Care team, you will be responsible for providing exceptional customer service to our German-speaking clients.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Process customer orders and changes via various channels, including phone, email, and in-house software.
  • Develop and maintain strong relationships with customers to ensure high levels of satisfaction and retention.
  • Stay up-to-date with company processes and product portfolio to provide accurate information to customers.
Requirements:
  • Fluency in both oral and written English and German.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Familiarity with Microsoft Office applications.
What We Offer:
  • A competitive salary of £25,000 per year.
  • A contributory pension scheme.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
Work Environment:

This role offers a mix of home and office working, with regular opportunities to collaborate with colleagues in our modern and fun integrated office in Cambridgeshire.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.