Residential Services Officer

2 weeks ago


Sunderland, United Kingdom Service Care Solutions Full time
Residential Services Officer
Location: Sunderland
Type: Temporary, Full Time

We are looking for a committed and experienced Residential Services Officer to provide exceptional housing management support to our community in Sunderland.

The successful candidate will play a crucial role in delivering a high standard of housing services to local residents, assisting them in maintaining their homes and enhancing their quality of life.

As the primary contact for our clients, you will ensure that their experience is positive and efficient. This position requires comprehensive knowledge of housing regulations and a proven track record of working effectively with the public. The role involves covering the Sunderland area, with one day per week allocated to office duties.

Key Responsibilities:
  • Manage new tenancy agreements in line with organizational policies and procedures.
  • Assist clients with tenancy modifications, including successions, transfers, mutual exchanges, and assignments.
  • Serve as the first point of contact for tenants, maintaining a visible presence and delivering top-notch housing management services.
  • Conduct annual tenancy reviews to ensure compliance with tenancy agreements and support tenants during the conclusion of their tenancies for efficient property turnover.
  • Build and sustain strong working relationships with local agencies, including the DWP and debt charities, to achieve or exceed income collection goals.

Additionally, you will support residents in accessing financial assistance and benefits to promote financial stability.

If you possess the necessary qualifications and experience, we encourage you to submit your CV for consideration.


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