Sales Support Specialist

7 days ago


Telford, Telford and Wrekin, United Kingdom Heat Recruitment Ltd Full time

We are seeking a highly skilled Customer Service Representative to join our team at Heat Recruitment Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in the commercial, construction, and manufacturing markets.


Key Responsibilities:

  • Prepare and deliver quotations to clients
  • Process sales orders, returns, and warranty requests in a timely and efficient manner
  • Handle incoming calls and general inquiries from key clients with a high level of professionalism
  • Ensure all emails are dealt with promptly and professionally
  • Support Area Sales Managers and customers with general questions and ad hoc reports
  • Collaborate with other departments to ensure smooth office operations

Requirements:

  • Previous customer service experience, preferably in a B2B setting
  • Excellent telephone manner and client liaison skills
  • Strong knowledge of Microsoft Outlook, Excel, and Word
  • Familiarity with SAP is an asset, but not required
  • Interest or previous experience in the tool industry is a plus, but not essential

Benefits:

  • Permanent, full-time position with a 6-month probation period
  • Salary range: £18,500 to £24,000 DOE
  • Pension scheme
  • Cashback healthcare scheme

  • 20 days holiday, plus an extra 3 days to be taken over the Christmas period
  • 8 days bank holiday

  • Free parking
  • Free beverages
  • Monday to Friday schedule (37.5 hours per week)

  • 4pm finish on Fridays


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